Returns & Refunds Policy
Last updated: September 27, 2026
Because many Drift Goods products are made to order or produced in limited quantities, all sales are final.
We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, color preference, or accidentally ordering the wrong product or quantity.
Please review product details, sizing information, colors, quantities, and your shipping information carefully before placing your order.
Nothing in this policy limits any return, refund, cancellation, replacement, or other consumer rights that apply to you under applicable law.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us. That's not considered a normal return, and we'll work to make it right.
Email goods@madebydrift.studio as soon as reasonably possible after receiving your order and include:
your order number;
a brief description of the issue;
clear photos showing the item and the problem; and
photos of the packaging if the item appears to have been damaged during shipping.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.
For products made or fulfilled by one of our production partners, we may also need to submit the issue to that partner before determining the appropriate resolution.
Sizing and product selection
Please review the size guide and product information provided on the product page before ordering.
Because apparel may be produced specifically for your order, ordering the wrong size does not make an item eligible for a return, exchange, or refund.
The same applies if you accidentally select the wrong color, style, quantity, or product.
If we send you a size, color, style, quantity, or product different from what you actually ordered, that's a fulfillment error and we'll address it under the damaged, defective, or incorrect items section above.
Order changes and cancellations
If you notice a mistake immediately after placing an order, email goods@madebydrift.studio as soon as possible.
We'll try to accommodate a change or cancellation if fulfillment or production hasn't started, but we can't guarantee that an order can be changed or cancelled after it's been placed.
Some Drift Goods products are made to order and can enter production quickly. Once production or fulfillment has begun, we may be unable to stop or modify the order.
If we're able to cancel an order before production or fulfillment begins, we'll refund the applicable amount to your original payment method.
Refunds
Because all sales are final, refunds aren't provided simply because you change your mind or no longer want an item.
When a refund is approved because of a damaged, defective, incorrect, cancelled, or otherwise eligible order, it will generally be issued to your original payment method.
Your bank, card issuer, or payment provider may take additional time to post the refund after we issue it.
Shipping charges, duties, taxes, or other fees may not be refundable in every situation unless required by applicable law.
Returns
Please don't mail an item back to Drift, Tapstitch, a manufacturer, fulfillment partner, or an address shown on your package unless we specifically instruct you to do so.
Because we don't offer general returns, sending an item back without authorization doesn't guarantee a refund, replacement, or exchange.
If an item needs to be returned as part of resolving a damaged, defective, incorrect, or legally required return, we'll provide the appropriate instructions and return destination.
Lost or delayed packages
Shipping issues are handled according to our Shipping Policy.
A delayed shipment isn't automatically eligible for a refund simply because it arrives after its estimated delivery date.
If a shipment appears to be lost, contact goods@madebydrift.studio and we'll investigate with the applicable carrier or fulfillment provider and determine the appropriate resolution.
International customers and consumer rights
We sell to customers in multiple countries, and consumer-protection laws vary by location.
Our all-sales-final policy applies to the extent permitted by law.
If the law that applies to your purchase gives you a mandatory right to cancel an order, withdraw from a purchase, return a product, receive a refund, or obtain another remedy, we'll honor that right.
For example, consumers in the European Union generally have a 14-day right of withdrawal for qualifying online purchases, subject to applicable exceptions.
Certain goods can be exempt from statutory withdrawal rights, including some goods made to a consumer's specifications or clearly personalized. We don't assume that every made-to-order Drift Goods product automatically qualifies for an exception; we'll apply the rules that legally apply to the particular purchase.
Where a mandatory consumer right conflicts with our normal all-sales-final policy, the mandatory consumer right controls.
Questions or order problems
If there's a problem with your order or you have a question about this policy, contact:
Drift Goods
Drift Studio LLC
madebydrift.studio