Shipping Policy
Last updated: September 27, 2026
Drift Goods ships physical products within the United States and to supported international destinations.
Because some of our products are made to order and others are stocked directly by Drift, how your order is produced, packed, and shipped depends on what you purchase.
This Shipping Policy explains what to expect.
Where we ship
We ship throughout the United States and to supported international destinations.
International shipping availability depends on the product, destination, carrier availability, and our fulfillment partners. Some countries or regions may be unavailable because of carrier limitations, legal restrictions, customs requirements, conflict, or other circumstances outside our control.
If we can't currently ship an item to your destination, you won't be able to complete checkout for that shipment.
How orders are fulfilled
Drift Goods uses more than one fulfillment method.
Made-to-order products. Some apparel and other products are produced and shipped by our fulfillment partner, Tapstitch. Depending on the product and destination, these orders may be produced and shipped from a fulfillment center in the United States or another country.
Drift-fulfilled products. Some products are stocked, packed, and shipped directly by Drift from the United States.
Your order may contain products using different fulfillment methods or shipping locations. If it does, your order may arrive in more than one package and at different times.
Tapstitch itself notes that orders combining U.S. and international fulfillment products can result in split shipments. Tapstitch
Processing and production times
Made-to-order products aren't ready to ship immediately. They need to be produced before they're handed to a carrier.
Production times vary depending on the product, quantity, fulfillment location, order volume, and other factors. Tapstitch currently estimates production for print-on-demand products at approximately 1–6 working days, although actual production times can vary. Tapstitch
Drift-fulfilled products also require processing and packing before shipment.
Any delivery estimate shown at checkout should be understood to include or accompany the applicable processing or production information presented for your order.
We'll make reasonable efforts to fulfill orders within the estimated timeframe and will communicate significant delays when appropriate.
Shipping times
Shipping time begins after an item has been produced or processed and handed to the carrier.
Available shipping methods, prices, and estimated delivery times depend on your order and destination and will be shown during checkout when available.
Delivery dates are estimates, not guarantees.
Orders can be delayed by things outside Drift's reasonable control, including carrier delays, customs processing, weather, holidays, incorrect shipping information, transportation disruptions, or other unexpected events.
Shipping costs
Shipping costs are calculated based on factors such as the products in your order, package weight, destination, fulfillment location, and available shipping method.
Your applicable shipping charge will be shown during checkout before you complete your purchase.
Orders that ship in multiple packages may use different carriers or fulfillment locations.
International shipping
International orders may be produced or shipped from outside the destination country.
Depending on your destination and how an order is fulfilled, an international shipment may be subject to customs processing, import taxes, duties, fees, or other charges.
When duties, taxes, or similar charges are collected at checkout, they'll be shown as part of your order where applicable.
In some circumstances, charges may instead be assessed by the destination country's customs authority or carrier. If a charge isn't collected by Drift at checkout, you may be responsible for paying it before or upon delivery.
Customs rules and charges vary by country and can change. Drift can't guarantee how a particular country's customs authority will classify or process a shipment.
Tapstitch currently reports that customs-related fees are generally covered for its shipments, including most non-U.S. destinations, but notes that recipients in some locations may still be charged due to local requirements. Tapstitch
Tracking
When tracking is available for your shipment, you'll receive tracking information after your order ships.
If your order is split into multiple shipments, you may receive more than one tracking number.
Tracking information can sometimes take a little time to update after a carrier receives a package.
Shipping addresses
Please check your shipping address carefully before placing your order.
You are responsible for providing a complete and accurate delivery address and any contact information reasonably required for delivery.
If you notice an error after ordering, contact us at goods@madebydrift.studio as soon as possible.
We'll try to help if the order hasn't entered production or shipped, but we can't guarantee that an address can be changed after an order has been submitted for fulfillment.
If an order can't be delivered because the customer provided an incorrect or incomplete address or contact information, additional shipping charges may apply to resend the order.
This is especially important for international Tapstitch orders, because Tapstitch may require a valid customer phone number for delivery and notes that incorrect contact information can cause delivery failures. Tapstitch
Delayed packages
A tracking estimate isn't a guaranteed delivery date.
If your package appears to be delayed, check the tracking information first. Carriers can experience delays that aren't immediately reflected in tracking.
If your order appears to be significantly delayed or tracking hasn't updated for an unusual amount of time, contact goods@madebydrift.studio and we'll help determine what happened.
Lost packages
If tracking indicates that your package may be lost in transit, contact goods@madebydrift.studio.
We'll review the shipment and, when appropriate, work with the carrier or fulfillment partner to investigate.
Depending on the circumstances, an eligible lost shipment may be replaced or refunded.
We don't consider a package lost solely because it arrives later than its original estimated delivery date.
Damaged or incorrect orders
If your order arrives damaged, defective, or you receive the wrong item, contact goods@madebydrift.studio as soon as reasonably possible.
Please include your order number and photographs showing the issue and, when relevant, the packaging.
We'll review the problem and arrange an appropriate solution when the item is damaged, defective, or incorrect.
Additional details about refunds, replacements, exchanges, and final-sale merchandise are available in our Returns & Refunds Policy.
Packages marked delivered
If tracking says your package was delivered but you can't find it, first check around the delivery location, with other members of your household or building, and with the carrier when appropriate.
If the package still can't be located, contact goods@madebydrift.studio and we'll help determine what options may be available.
A carrier marking a shipment as delivered doesn't automatically mean we're able to issue an immediate replacement or refund. We may need to investigate the delivery first.
Refused and unclaimed shipments
If a shipment is refused, isn't collected, can't be delivered, or is returned to sender, contact us.
Whether the order can be reshipped or refunded will depend on the circumstances, the product, its condition, the fulfillment provider, and any costs incurred in returning or reshipping it.
Additional shipping charges may apply when a shipment needs to be sent again because it was refused or left unclaimed.
Nothing in this section limits rights you may have under applicable consumer law.
Questions about your shipment
For order or shipping questions, contact:
Drift Goods
Drift Studio LLC
madebydrift.studio